Latest update: May 5th 2020

Returns
We accept returns within 30 days of the delivery. Returned products must be in their original condition. However, delivery costs will not be reimbursed (return shipping not included).

*Delivery
We ship across Canada and the USA. For delivery elsewhere, please contact us at info@kimboo.ca. We ship in 24-48 hrs (processing time). We offer FREE standard shipping and expedited shipping (additional fee of 5$). Delivery times are approximate – delivery may take longer or shorter than indicated, especially in November and December (holiday period). We are not responsible for delays. We reserve the right to charge an additional fee for shipping to remote areas in Canada/USA. If for any reason (for instance: wrong address or incomplete address), the package is returned to us, you agree to pay the return delivery costs as well as the original delivery costs.

Cancellation of orders
Please note that certain orders may be canceled at our own discretion if the product is listed at an incorrect price or for any other reason. Orders for which a shipping label has been already created or orders that are already shipped out cannot be canceled.